Travel Trailer Resource Center

Welcome to the Travel Trailer Resource Center! This is your ultimate guide for a seamless travel trailer rental experience. Whether you need help troubleshooting common issues, answers to frequently asked questions, or tips for setup and towing, we’ve got everything you need for a smooth adventure on the road. Dive into our resources and feel confident every mile of the way.

FAQs Troubleshooting

Speak with our New Ai Agent

Travel Trailer FAQS

Find answers to your most pressing travel trailer questions. From setup and towing tips to insurance details and safety guidelines, our FAQ section is your one-stop shop for clarity and confidence. Explore each category for expert advice tailored to your rental.

General Questions

A valid driver’s license and a major credit card are required.

Yes, a tow vehicle must meet the required towing capacity for the selected trailer.

Yes, travel trailers can be towed across state lines unless otherwise restricted in the agreement.

Use the roadside assistance service for towing vehicle breakdowns included in your rental agreement.

No, we do not offer one-way rentals at this time.

Insurance coverage may include wildlife damage; confirm specifics with support.

Document the damage and contact customer support for guidance.

Security deposit refunds are processed within 5-7 business days after return, provided there are no damages.

Yes, As long as you have insurance on the retnal vehicle

Yes, pets are allowed in the rental unit. Pet fees are $50 per pet.

Ensure the refrigerator cooling dial is not set to max and verify shore power or propane supply is active. If the cooling dial is maxed, move the dial to the halfway mark or “cold”. The fridge will not get cold enough due to the freezer trying to cool too much.

Yes, as long as you have permisson to leave that unit at that site.

Yes, feedback can be submitted via our online live chat or by directly speaking to a staff member.

Setup and Usage

Use the hitch and safety chains provided, ensuring the trailer is properly secured. Refer to the guide.

Use the leveling jacks provided with the trailer and a bubble level to ensure stability.

Follow the weight limits listed in the trailer manual to avoid instability.

Additional drivers must meet the same requirements as the primary renter.

When completely hitched onto the rental, roll down your window, put your vehicle in drive, move forward about 3 inches, and then apply the brakes. You should feel, or in some cases hear the brake controller activate.

Please refer to the walkthrough given by your GoGo Rental Specialist, visit our YouTube page (GoGo Rental) and watch your unit-specific walkthrough, or contact your GoGo Rental location.

Secure the trailer using wheel chocks, hitch locks, park in well-lit, visible areas, and lock all doors/compartment doors.

Contact pest control company closest to you or if you are staying at a State park look for park ranger or police.

Policies and Certications

Contact support immediately and provide details for insurance purposes.

Maintain towing speeds below 65 mph to reduce risks and prevent sway.

Modifications can be requested via customer support, subject to availability and additional fees.

Yes, theft coverage is included in optional insurance policies.

Yes, weather-related cancellations may qualify for a refund or reschedule.

Generators can be used, but ensure compatibility with the trailer systems. Typically, a 4500-watt generator will run any trailer you wish to power.

Yes, you can transfer your reservation with approval from support.

Check with your local gogo rental store to get the latest deals. Follow our socials and website for new promo codes.

Troubleshooting

Check the tow vehicle’s connection and the trailer’s wiring. Ensure fuses are intact.

Locate the breaker panel inside the trailer and switch the affected breaker to ‘Off,’ then back to ‘On.’

Contact support for availability and pricing for rental extensions.

Please refer to the trouble shooting videos that was attached to your emailed copy of receipt.

Please refer to the trouble shooting videos that was attached to your emailed copy of receipt.

Check for clogs, disconnected hoses, or issues with the water pump. Make sure water supply valve is open all the way.

Yes, you can request to inspect trailers before booking.

Safety guidelines

Yes, the powercord, sewer hose, toilet paper and RV chemical will be provided with every rental. We have pacakages for more camping neccesities and accesories that you can select from at check out.

Ensure the trailer is securely hitched, tires are inflated to the correct pressure, and speed limits are adhered to.

Peak season pricing varies and may include higher fees.

All trailers come with a user manual and an instructional guide.

Insurance and Coverage

No, insurance is available for an additional fee.

Contact support immediately to report the damage. Insurance coverage will determine liability.

Call 911 to file a police report, then call us immediately after to let us know what happened. We will help guide you through the next steps.

Cleaning and Returns

Yes, the trailer must be returned clean, or cleaning fees will apply.

Yes, late fees are following our rental agreement. If a rental is returned late, the customer is subject to a $150 fee plus the normal cost of rental rates for that day.

Give us a call and we will look for your items in our lost and found or the rental it was left in. All items left in rentals are held for 30 days and then discarded.

Mileage and Fuel

No, travel trailers do not have mileage limits, as they are towed by the customer’s vehicle.

Yes, propane tanks must be refilled before returning, or a refueling fee will apply. Please refer to your rental agreement for specific fee amounts.

Travel Trailer Troubleshooting Videos

Encountering an issue with your travel trailer? Watch our detailed step-by-step troubleshooting videos to quickly resolve common problems. Each video is designed to guide you through essential fixes, ensuring you’re back on the road in no time. Use the time-stamped links for targeted solutions.

Coming Soon!

Not seeing what you need?

Check out other resource centers below

Resource Center

Looking for camping with travel trailers near you? Check out our Things To Do: Camping With Travel Trailers page for top destinations and tips.

Here to help you

Contact Us

Have questions? Start a chat with one of our representatives by clicking the live chat in the bottom right. If there’s no immediate response, it could be outside of store hours, but rest assured, we’ll get back to you as soon as possible.