Motorhome Resource Center

Welcome to the Motorhome Resource Center! Here you’ll find everything you need to make the most of your motorhome rental. From troubleshooting videos to quick answers in our FAQs, we’ve got you covered for a stress-free adventure.

Troubleshooting FAQs

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Motorhome Troubleshooting Videos

Having trouble with your motorhome? Watch our step-by-step videos to solve common issues.

Propane Water Heater

Step-by-step troubleshooting for restoring hot water in your motorhome’s propane system.

120V Power Supply

Fix issues with your motorhome’s 120V power connections and electrical systems.

120V Outlets Guide

Resolve problems with 120V outlets to ensure all your devices work seamlessly.

12V Power Fixes

Learn how to troubleshoot common 12V power system issues for consistent performance.

Rooftop A/C Help

Stay cool by solving rooftop A/C issues with this simple troubleshooting guide.

Water System Fixes

Troubleshoot and fix common water system problems, including flow and pressure issues.

Motorhome FAQS

Get quick answers to common questions about your motorhome rental. Whether you’re curious about setup, operation, or policies, our FAQ section has you covered.

General Questions

A valid driver’s license and a major credit card are required.

No, a standard driver’s license is sufficient for most motorhomes.

Yes, you can take a motorhome or travel trailer across the border, however, our insurance stops at the border. Additional insurance will be required by the customer.

No, all units rented must be returned to the original location of pick-up.

We supply a wide range of different motorhomes with different maximum capacities. Please refer to a GoGo Rental Agent or visit our website at GoGoRental.com to find what works best for you.

Insurance and Coverage

No, insurance is available for an additional fee.

Yes, depending on the insurance package you choose for you rental, the limit may vary.

Yes, towing is covered under our roadside assistance package, which you can purchse for your rental.

Setup and Usage

Start the generator using the onboard switch or remote control. Ensure the fuel tank is at least half full and the unit has ample 12v power.

Monitor the control panel for waste tank levels. Use the provided hose to empty tanks at dump stations.

Connect the motorhome to a water source using the provided hose or, if your rental is filled with water, simply turn on the water pump.

Use wheel chocks and leveling blocks, and engage the parking brake.

Please refer to the walk-through with your GoGo Rental Specialist given before leaving with the rental, watch the YouTube video walkthrough of your unit (GoGo Rental), or contact your location for further instruction.

It is never a good idea to dump your holding tanks without a designated dump station and should be refrained. Dumping holding tanks illegally could result in a fine ranging from $100-$1,000, depending on the severity and local police determinations.

Use a clean water source and a water hose, connect, and turn on the water to fill.

Mileage and Fuel

No, there are no mileage limits for motorhome rentals, however, a mileage charge may apply for all miles over the provided free miles limit.

Refer to the motorhome manual for fuel type or contact your local GoGo Rental (typically uses unleaded 87 gas or diesel).

Average fuel efficiency is 8-10 miles per gallon. This may vary based on driving conditions.

Motorhomes are not designed for off-road use and should only be driven on paved or designated roads.

Troubleshooting

Check the fuel level and oil in the generator. Reset the breaker if necessary. Contact support if unresolved.

Ensure the thermostat is set correctly and verify the power or propane supply.

Check for obstructions and ensure the motorhome is on level ground. Contact support if unresolved.

Check for obstructions or damaged seals. Contact support if unresolved.

Check the fuse box and battery connections. Contact support if the issue persists.

Contact pest control company closest to you or if you are staying at a State park look for park ranger or police.

Use the parking brake and downshift to reduce speed. Pull over safely and contact support immediately.

Please refer to the trouble shooting videos that was attached to your emailed copy of receipt.

Use the parking brake and downshift to reduce speed. Pull over safely and contact support immediately.

Policies and Certifications

Yes, weight restrictions may apply depending on road and bridge regulations.

Document the damage and contact support for guidance on liability.

Yes, with prior approval from upper management.

Yes, cancellations may be subject to a fee depending on the notice period.

Yes, additional drivers can be added if they meet the rental requirements.

Yes, reservations can be transferred to another person with approval from support.

Fees may apply depending on how close the reservation change is to the original date.

Safety Guidelines

Security deposit refunds are processed within 5-7 business days after return, provided there are no damages.

Missing equipment fees may apply based on the replacement cost.

Always use seat belts, obey speed limits, and ensure all loose items are secured.

Park in a safe location away from potential falling objects, and monitor weather alerts.

Cleaning and Returns

Ensure the refrigerator is level and verify shore power or propane supply.

The rental must be brought back in decent condition. Up to a $350 cleaning fee could be applied if the rental is excessively dirty, or if perishable items are left inside the rental.

Yes, waste tanks must be emptied before returning to avoid additional charges.

Extreme Scenarios

Early returns are allowed, but refunds may be issued for unused days up to rental minimum.

Do not attempt to drive out. Contact roadside assistance for towing support.

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