E-Bike Resource Center

Discover the freedom of exploring with an electric bike through our E-Bike Resource Center, designed to give you everything you need before and during your ride. From compact folding models like the Bintelli Electric Folding Bike to powerful options like the TrailStar and versatile cargo styles, our fleet makes it simple to match the right bike to your plans. This page covers how long batteries last, where you can ride, charging instructions, safety gear, and rider requirements, along with troubleshooting support so you can focus on enjoying the journey. Whether it’s a short city cruise or a full day of adventure, this guide helps you get the most out of every mile.

FAQs Troubleshooting

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E-Bike FAQS

Got questions about your e-bike rental? Our FAQs cover everything from rental requirements and age restrictions to battery range, speed limits, and safety gear. Whether you’re a first-time rider or an experienced cyclist, you’ll find clear answers to help you ride safely, explore confidently, and make the most of your e-bike adventure.

General Questions

All e-bike riders must be at least 16 years old (or meet local age requirements). Minors must be accompanied by a legal guardian. A valid credit card is required for the security deposit.

Riders of any age can rent an e-bike with a valid ID and signed waiver. Minors under 16 must be accompanied by a legal guardian. A $50 credit card deposit is required, or $350 when using a debit card.

Insurance is not mandatory, but a $25/day Loss Damage Waiver (LDW) is available and strongly recommended.

Security deposits must be paid by credit or debit card. Debit cards require a higher deposit. Cash is not accepted for the deposit.

Licensing & Age Requirements

No license is required. A government-issued photo ID or passport is sufficient for the renter or guardian.

Riders must be at least 18, or 16 with a guardian present and a signed rental agreement.

A child seat may be attached only to the Lectric Cargo E-Bike. The child must weigh 45 pounds or less.

Vehicle Specs & Operation

Up to 25 MPH using throttle assist.

Typical range is 20 to 50 miles, depending on terrain, rider weight, and throttle versus pedal assist use.

All e-bikes have pedal assist. Select models, including the Cargo and Pop Star, also feature a twist throttle.

Yes. Front and rear LED lights and a lock with key are included.

Weight limits: Pop Star 330 lb; Beach Star, City Star, Trail Star 300 lb; All Star 290 lb; Lectric Cargo 450 lb.

Passenger Policy

Most e-bikes are single rider. The Lectric Cargo E-Bike can support a rear child seat for passengers up to 45 lb.

No. Tow-behind trailers are not allowed on e-bikes.

Road Usage

E-bikes are rated for city streets and mixed-terrain routes. Google Maps routes are provided. Avoid restricted trails and private property without permission.

Ride only on approved e-bike paths. Riding on sand will void LDW coverage.

Only the All Star, Beach Star, and City Star models are suited for public transit.

Battery Charging & Maintenance

No. E-bikes start fully charged and typically last the entire day.

Yes. Chargers and battery keys are included for multi-day rentals.

Add‑Ons and Equipment

Helmet, lock and key, printed map, and a Google Maps route link.

Phone mounts, speakers, front baskets, panniers, roadside kits, and water bottle holders are available for a small fee.

Child seats and trailers are only available for standard bikes and are classified as $5 ride enhancements.

Insurance & Coverage

LDW includes a $50 damage deductible. Theft deductibles: $350 for standard bikes, $500 for premium bikes, $750 for standard e-bikes, and $1,500 for premium e-bikes. LDW includes tire coverage and 10-mile-radius roadside assistance.

Yes. If the bike is totaled due to water or other damage, the renter is only responsible for the deductible under the LDW.

Pickup & Return

No. After-hours returns are not available for e-bikes.

No. All bikes must be returned to our single location in Hawaii.

Cleaning & Damage

No cleaning is required. We take care of it for you.

Call our support team. Tire repairs are covered under LDW. Without LDW, the renter is responsible for labor and tire replacement costs.

Pricing & Discounts

Yes. We offer discounted 3-day, weekly, and monthly rental rates.

No. We do not apply holiday or peak-season surcharges.

Safety & Emergencies

Yes. Helmets are required for riders under 18. For those 18 and older, helmet use is optional but highly recommended. Helmets are included with your rental.

Call 911 if needed, then contact GoGo Rental to file a report and arrange support.

Yes. If you have LDW, pickups beyond 10 miles cost $25. Without LDW, pickups range from $50 to $75 based on distance.

E-Bike Troubleshooting Videos

Need quick help with your e-bike rental? Our troubleshooting videos (coming soon) will walk you through common issues like power startup problems, battery charging errors, display warnings, and performance concerns. Each step-by-step guide is designed to help you identify and fix the issue right away, so you can get back to your ride with confidence and peace of mind.

Coming Soon!

Battery & Charging

Step-by-step troubleshooting for diagnosing and resolving common e-bike battery charging issues.

Electrical & Motor

Fix issues with your e-bike’s electrical connections, display errors, and motor responsiveness.

Display & Controls

Resolve problems with your e-bike display, control panel, or pedal-assist mode settings.

Tire & Brake Issues

Learn how to troubleshoot common e-bike tire punctures, brake adjustments, and stopping-distance concerns.

Drivetrain & Gears

Fix chain slipping, gear-shifting problems, and unusual drivetrain noises with this quick guide.

Connectivity & Lights

Troubleshoot and fix common issues with e-bike headlights, taillights, and Bluetooth connectivity.

Not seeing what you need?

Check out other resource centers below

Resource Center

Looking for e-biking adventures near you? Check out our Things To Do: E-Biking Adventures page for top destinations and tips.

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Have questions? Start a chat with one of our representatives by clicking the live chat in the bottom right. If there’s no immediate response, it could be outside of store hours, but rest assured, we’ll get back to you as soon as possible.