Car Resource Center

Welcome to the Car Resource Center, your complete guide to rental cars, SUVs, and vans designed for every kind of trip. From compact options like the Ford Fiesta and Smart Car to rugged rides like the Jeep Gladiator and Ford Bronco Sport, plus spacious passenger vans and luxury transport vehicles, this hub gives you everything you need to prepare for the road. Explore rental requirements, insurance and safety details, fueling and return instructions, and troubleshooting support so you can drive with confidence and enjoy a smooth rental experience.

FAQs Troubleshooting

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Car FAQS

Have questions about renting a car? This FAQ section breaks down everything you need to know, from age, license, and deposit requirements to insurance options, roadside assistance, and coverage details. You’ll also find answers about mileage, driving rules, adding extra drivers, and what to expect if plans change. Whether you’re booking a compact Ford Fiesta, a rugged Jeep Gladiator, or a passenger van, these FAQs are here to make the rental process simple, transparent, and stress-free so you can focus on the road ahead.

General Questions

Renters must be 21 years or older, possess a valid driver’s license, and provide a major credit card for a security deposit. International visitors must present driver’s license from their home country.

Yes, a $500 deposit is required and must be placed on a major credit card in the renter’s name. if you do not have a creditcard you will accept the liability insurance and the higher deposit of $1500.

Yes, you must have valid insurance. You can also purchase coverage during checkout. If you do not have proof of insurance coverage is required aswell as a higher deposit of $1500.

Yes, you can rent with a debit card. You will be required to opt in for coverage and place a higher deposit of $1,500.

Yes, all cars must be returned with a full tank of 92 premium. unless specified otherwise or prepaid fuel is added.

Yes, as long as they have a driver’s license from their home country.

Any additional driver must present a valid license and sign waiver forms at departure.

Policies and Coverage

$35/day or $45/day with roadside assistance. Minor damage responsibility is capped at $500. Major damage or theft responsibility is capped at $1,000.

No, renter is responsible for the full replacement or repair.

No, unless you pay for the roadside assistance at time of departure. If you do not pay for the roadside renter is fully responsible for the cost of a towing service.

You must contact us within 2 hours of your scheduled pickup time, or the vehicle will be released.

If a vehicle is vandalized or stolen, you must contact local police immediately to report the incident. Your liability insurance will include a $1,000 deductible in the event of major damage or theft.

We will require your insurance company name and active policy number.

Vehicle Use and Road Rules

There are no specific road restrictions, but renters must follow all local driving laws.

Our cars can handle a variety of road surfaces, but off-road or shoulder driving is not allowed.

No, inter-island travel is not possible with the vehicle unless you purchase a plane ticket.

We do not offer pickups or drop-offs at the airport. However, if you are taking an inter-island trip, you may pay to leave the car at the airport, but it must be returned to our 1980 Kalakaua location.

All rentals include unlimited mileage.

Add-ons and Amenities

Every rental includes a map of the island. Anything additional would be classified as a ride enhancement. ($5 add-on)

Yes, you can add accessories like beach gear, cooler bags, hiking backpacks, snorkel equipment, beach games, beach tents, and chairs.

Pickup and Return

Yes, but early returns are not refunded the difference.

You must contact us within 2 hours of the scheduled time or the rental will be forfeited.

All pickups and returns must be made at our 1980 Kalakaua Avenue location. Delivery and alternate pickup are not available.

Yes, rental extensions may be available. Please contact us during your trip to check availability.

CAr Troubleshooting Videos

Running into an issue with your rental car? Our troubleshooting videos will give you fast, practical guidance on the problems drivers face most often, like what to do if the car won’t start, how to reset a check engine or tire pressure light, fixing remote key or lock problems, and understanding fuel or battery warnings. Each guide is built to get you back on the road quickly with simple steps you can follow without mechanical experience, so your trip keeps moving without stress.

Coming Soon!

Engine & Starting

Step-by-step troubleshooting for rental car engine stalls, hard starts, and ignition issues.

Battery & Charging

Fix issues with your rental car’s dead battery, jump-starting, and charging system warnings.

Brakes & Tires

Resolve problems with rental car brake feel, tire-pressure warnings, and tread-wear alerts.

Lights & Electrical

Learn how to troubleshoot rental car headlight, dashboard-light, and wiper-blade issues.

A/C & Climate Control

Stay comfortable by solving A/C, heater, and defrost problems in your rental car.

Locks & Key Fob

Troubleshoot and fix rental car door-lock malfunctions, key-fob battery replacement, and trunk access.

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Resource Center

Looking for exploring by car near you? Check out our Things To Do: Exploring by Car page for top destinations and tips.

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Have questions? Start a chat with one of our representatives by clicking the live chat in the bottom right. If there’s no immediate response, it could be outside of store hours, but rest assured, we’ll get back to you as soon as possible.