Your Privacy & Security

Version 1.0
Effective Date: 01/01/2025

At GoGoRental.com (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, book rentals, or interact with our services.

1. Information We Collect

a) Personal Information

We collect personal information you provide directly to us, such as:

• Contact Information: Name, email address, phone number, and mailing address
• Booking Information: Rental preferences, location, dates, and payment details (processed by secure third-party payment processors)
• Identity Verification: Driver’s license, passport, or other government-issued ID for rental requirements
• Account Details: Username, password, and any profile preferences (if you create an account)

b) Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, operating system, and device type
• Usage Data: Pages viewed, time spent on our site, referral URLs, and interactions with features
• Cookies and Tracking: Data collected via cookies, pixels, and analytics tools to improve user experience

c) Payment Information

We use secure third-party payment processors to handle all payment transactions. We do not store your payment card details on our servers.

d) Location Data

If enabled, we may collect your device’s location to provide location-specific services (e.g., rental availability near you).

e) Communication Records

Emails, chat messages, or other correspondence with our customer support may be recorded for quality assurance and training purposes.

2. How We Use Your Information

We use your information to:

1. Facilitate Rentals: Process bookings, verify eligibility, and provide the requested services
2. Communicate with You: Send booking confirmations, updates, promotional offers, and respond to inquiries
3. Improve Our Services: Analyze usage trends, customize your experience, and enhance website functionality
4. Legal Compliance: Meet legal obligations and prevent fraudulent or unauthorized activities

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

1. Service Providers: Payment processors, marketing platforms, and logistics partners who assist in delivering our services
2. Legal Authorities: When required by law or to enforce our terms of service
3. Business Transfers: If GoGoRental is acquired or merged, your information may be transferred to the new owner

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance User Experience: Remember your preferences and improve navigation
• Analytics: Monitor site traffic and usage with analytics tools
• Advertising: Display targeted advertisements through advertising platforms

You can manage or disable cookies via your browser settings. Disabling cookies may impact site functionality.

5. Your Rights

For All Users:

• Access: Request a copy of the data we hold about you
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications

For EU/EEA Residents (GDPR):

• Data Portability: Receive your data in a structured format
• Object to Processing: Object to certain uses of your data, such as direct marketing
• Withdraw Consent: Revoke consent where it was previously provided

For California Residents (CCPA):

• Know: Request details about the personal information we collect
• Delete: Request deletion of personal data
• Opt-Out of Sale: We do not sell personal information

To exercise your rights, email us at [email protected].

6. How We Protect Your Information

We implement advanced security measures to safeguard your data:

• Encryption: SSL/TLS encryption for all data transmissions
• Secure Payment Processing: Payments are handled by certified PCI-DSS-compliant providers
• Access Control: Restricted access to personal data for authorized personnel only
• Monitoring: Continuous monitoring for vulnerabilities or breaches

7. Data Retention

We retain personal data for as long as necessary to:

• Fulfill bookings and provide services
• Comply with legal and tax obligations
• Resolve disputes or enforce our agreements

When data is no longer required, we securely delete or anonymize it.

8. Third-Party Services

Our website may link to third-party websites (e.g., payment processors, social media platforms). We are not responsible for their privacy practices. Review their privacy policies before sharing information.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. If we become aware that we have inadvertently collected data from a child, we will delete it immediately.

10. International Users

If you access GoGoRental.com from outside the United States, note that your information will be processed in the U.S., where data protection laws may differ from your local laws.

11. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this policy regularly.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: [email protected]
Phone: (866) 739-4114